Last updated: August 24, 2026
Due to the nature of downloadable software and immediately accessible digital services, all MetaGhost purchases are final and non-refundable. We do not offer refunds because a customer changed their mind, did not download, install, launch, or use MetaGhost, selected the wrong plan, no longer needs the service, or failed to review the information displayed before payment. None of these circumstances creates a voluntary refund right.
MetaGhost provides access immediately after a successful purchase. The supported computer platforms, Terms of Service, this Refund Policy, and the immediate-access declaration are displayed before payment. Immediate delivery is the reason purchases cannot normally be returned in the same way as physical goods.
You can cancel your subscription at any time directly from your dashboard. When you cancel:
MetaGhost requires a compatible Windows 10/11 (64-bit) or macOS computer. It is not available as an iPhone, iPad, Android, or other mobile-only app. These requirements are displayed before payment. Purchasing without a compatible computer, changing your mind, or failing to review clearly displayed system requirements does not create a voluntary refund right. This does not limit any non-waivable statutory right that still applies.
We may consider a refund at our sole discretion only in exceptional circumstances such as:
Submitting a request does not guarantee that a refund will be approved. Each request is reviewed using the payment, account, activation, device, login, and service-usage records available to us.
Before opening a chargeback with your bank, please contact us first.Most billing issues can be resolved within 24 hours via Telegram support. Filing a chargeback while a service has been actively used and not first reported to us may be considered abusive and contested with documentary evidence of usage.
All refund requests must be submitted to our support team. There is no self-service refund process, and cancelling a subscription does not submit a refund request. Contact us by email at Metaghost.io@gmail.com or via Telegram support at @Metaghost_Support. Include your MetaGhost account email, payment date, payment method, payment reference if available, and the reason for the request. Typical response time is within 24 hours by Telegram and within 48 hours by email.
Nothing in this Policy excludes or limits non-waivable statutory rights that apply to a purchase. Where applicable law requires a different outcome, that law prevails. Any such request must still be submitted through the support process described above.
This Refund Policy is issued by AIROFIRST LLC, the publisher of MetaGhost. Card payments appear on bank statements under the descriptor “AIROFIRST LLC”. Full publisher and hosting information is available in our Legal Notice.